Hassle-Free IT 2022 Plan Options - Comparison Chart
Call our office today (203) 528-4253 for a free 10-minute consultation
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SUPPORT |
STANDARD |
ELITE+ |
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On-Site Support Monday – Friday, 7:00 a.m. EST – 6:00 p.m. EST |
$125 Per Hour 2-Hour Minimum |
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Remote Support Monday – Friday, 7:00 a.m. EST – 6:00 p.m. EST |
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After-Hours, Holidays & Weekend Support |
$195 Per Hour |
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Remote Emergency Response Time |
2 Hours |
30 Minutes Or Less |
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On-Site Emergency Response Time |
As Available |
Same Day |
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PROACTIVE MAINTANANCE |
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24/7/365 Proactive Management and Alerting |
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Scheduled Preventative Maintenance |
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Patch Management - Microsoft, Adobe, Java, Google, etc. |
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Automatic Problem Escalation And Resolution |
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PROACTIVE CYBER SECURITY & BACKUP |
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Advanced Endpoint Protection And Updates |
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Firewall Management And Updates |
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Content Filtering And Intrusion Protection |
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Daily Monitoring Of Successful Data Backup |
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Virus, Spyware And Malware Removal |
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2FA/MFA, O365 SaaS Protection/ Defense |
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Off-Site Backup (Cloud) File Restores |
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Computer Encryption |
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Application Control, Ring-Fencing |
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All the Time VPN for Computer/Server |
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Cyber Security Awareness Training, Phishing Simulations |
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Monthly Dark Web Password Analysis |
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Security Information & Event Management (SIEM) |
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PROACTIVE ACCOUNT MANAGEMENT |
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Monthly Quality Assurance Touch |
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Technology Business Reviews |
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Asset Tracking And Management |
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Dedicated Account Manager |
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Quarterly Security Assessments |
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Executive Summary Monthly Report |
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Vendor Liaison, ISP, VoIP |
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Network Documentation |
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Written Disaster Recovery Plan, Testing And Updates |
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PROACTIVE TECHNICAL SERVICES |
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Support & Fix Computer, Server, and Network Issues |
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Recycling And Properly Disposing Of Old Equip. |
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Ordering And Replacing Warranty Parts |
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Adding/Move/Change Users |
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White and Blacklisting in Spam Filter |
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Office 365 Support |
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Installation of New Software |
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Installation of New Hardware * Labor only; all hardware and software costs will be additional. |
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They Understand Downtime Costs Me Money
The biggest benefits from working with Valued Technology Services is having the peace of mind from knowing our computer systems and network are protected, our information is secure and data is backed up.
Another benefit is someone is always available when I need help, whether the issue is big or small, and they understand downtime costs me money. If you are looking for a new IT provider, I highly recommend Valued Technology Services.
Kishore I. Kapoor
Attorney/ OwnerConnecticut Real Estate Closing Attorneys
They Asked Questions First, Then Delivered
Valued Technology Services updated and repaired my Law Firm's network system including a new Firewall for additional Security and a Virtual Private Network (VPN) for our Partners to connect to resources from outside of the office. They are professional, courteous, attentive, knowledgeable, responsive, and punctual. I recommend them highly to anyone looking for IT assistance, small or large.
Matt Dyer
Managing Partner Furey, Donovan, Cooney & Dyer, P.C.
I Experienced A Hack - VTS Took ActionÂ
It is so reassuring to know that Doug, Arefeen and their team are proactively watching over my computers, network and files. I experienced a hack in the past and know how violating and frustrating never mind costly it can be. Doug and Arefeen were very knowledgeable and efficient when they set up the firewall and other tools needed to protect my business. If you’re spinning your wheels deciding on a new IT provider, I just can't recommend Valued Technology Services enough!
Cathy Krupa
Owner/FounderCK Bookkeeping
